Return Eligibility
To be eligible for a return, items must be unworn, in their original packaging, and accompanied by the original receipt or proof of purchase. Returns must be initiated within 30 days of receiving your order. If the item shows signs of wear or damage, it may not be eligible for a return. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To initiate a return, you must contact us via email at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage that occurs during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take several business days for your bank or credit card company to process and post the refund to your account.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for your original purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may require photos of the damage for our records. Depending on the situation, we may offer a replacement or a full refund. Please do not return damaged items without prior approval, as this may delay the resolution process.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with loneessence.com is satisfactory. Thank you for shopping with us.